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Terms & Conditions

DEFINITIONS

Welcome to Twinkle Time Cleaning. By accessing our website or booking our services, you agree to be bound by these terms. 

In these Terms and Conditions:
• "Housework" describes Twinkle Time Cleaning , including carpet and upholstery cleaning, oven and domestic appliances cleaning.
• "Housework Regular Customer" means a Housework customer who has booked a minimum of four cleans.
• "Housework One-Off Customer" means a Housework customer who has booked between one and three cleans.
• "Booking" means the use of one of our services on one particular occasion.

APPLICATIONS

All Bookings for Twinkle Time Cleaning are made on these Terms and Conditions only to the exclusion of any other terms and conditions, whether written or oral. No alteration to the Terms and Conditions is valid unless contained in a letter signed on behalf of the company by an authorised signatory.

PRICING & PAYMENT TERMS

Price Changes
Existing customers will be given 30 day's notice of any price changes.
 

Payment timing
Upon completion of the service, an invoice will be sent out to you electronically dated the day of the service completion. Payment is due 7 days from the invoice date as indicated above (Due Date). 

CANCELLATION /NON DELIVERY OF SERVICES

  • All bookings must be confirmed at least 24 hours in advance.

  • Cancellations or reschedules must be made at least 24 hours before the scheduled time.

  • Late cancellations may incur a fee.

Customer Cancellation/Non Attendance
Cancellation within 24 hours, 100% of the fee will be charged if we are unable to gain access to the property, as a result of customer failure to make reasonable arrangements for access.

 

Twinkle Time Cleaning Cancellation/Non Attendance
Twinkle Time Cleaning will not be liable for any delay to or cancellation of the services caused by circumstances beyond our control (including but not limited to fire, flood, strike, exceptional traffic circumstances, lack of adequate power or breakage or failure of machinery or apparatus). In such circumstances Twinkle Time Cleaning will  use its best endeavors to arrange an alternative time suitable to both parties for the performance of its services.

WORKING CONDITIONS

Health & Safety
In order to protect our employees, they are instructed not to enter an environment they consider to be unsafe, dangerous to health, or inoperable for any reason, but are instructed to withdraw from the premises and to report the problem

Communication

Our telephone lines are open from 7am - 7pm Monday to Friday. Any communication (calls, messages, social media,whatsapp, emails) sent outside of these hours will be responded to during working hours. Any cancellations received after 7pm will not be charged if this adheres to our 24 hour cancellation policy.

COMPLAINTS

In the event of you being dissatisfied with the service you have received from Twinkle Time Cleaning, you should contact our office within 48 hours. Twinkle Time Cleaning will endeavour to ensure that all your concerns and complaints are resolved quickly and amicably with our Customer Service team. Twinkle Time Cleaning will not be liable for any additional costs that may be imposed by a third party.

COMPENSATION

Housework Damage to/ Loss of Property.
In the event of damage or loss as a result of negligence, the liability of Twinkle Time Cleaning shall be limited to repair or the replacement cost of the item, taking into account its age and condition. Twinkle Time Cleaning shall not in any event be liable for any loss of profit or consequential loss. In case of damage or breakage of the item up to £100 Cleaning Services will not cover the cost.

Claiming Compensation
Any claim for compensation must be notified to the Customer Service team as soon as possible and in any event within 4 days of the damage occurring.

24-Hour Cancellation Policy

We value your time and ours. To help us serve all clients efficiently, we require at least 24 hours' notice for any cancellations or rescheduling of appointments.

  • Cancellations made less than 24 hours before the scheduled service may incur a full cancellation fee.

  • No-shows or failure to provide access to the property will also be subject to this fee.

  • To cancel or reschedule, please contact us via 07587 904 905 as soon as possible.



Thank you for your understanding and cooperation.

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